Cookie Policy

1. Introduction

This Cookie Policy explains how Punch pizza ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website at pizzas-punch.click (the "Service"). This policy describes what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.

By using our website and services, you consent to the use of cookies as described in this policy. This Cookie Policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

As a food service provider, we use cookies to enhance your ordering experience, remember your preferences, track delivery locations, and maintain your shopping cart across sessions. This helps us provide you with a more personalized and efficient service.

2. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2.1 How Cookies Work

When you visit our website, cookies are downloaded to your device. These files contain information that allows our website to recognize your device on subsequent visits. Cookies can store user preferences, login information, shopping cart contents, and other data that helps improve your browsing experience.

2.2 Session vs Persistent Cookies

• Session Cookies: These are temporary cookies that are deleted when you close your browser. They help maintain your session as you navigate through our website and are essential for features like maintaining items in your shopping cart.
• Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They remember your preferences and settings for future visits, making your experience more convenient.

2.3 First-Party vs Third-Party Cookies

• First-Party Cookies: Set by our website directly. These cookies are essential for our website's functionality and your user experience.
• Third-Party Cookies: Set by external services we use, such as Google Analytics or Facebook Pixel, to help us analyze website performance and deliver targeted advertising.

3. Why We Use Cookies

We use cookies for several important reasons that enhance your experience on our food service website:

3.1 Essential Website Functionality

• Maintain your shopping cart contents as you browse our menu
• Remember your delivery location and preferences
• Enable secure login and account management
• Provide essential security features

3.2 Performance Improvement

• Analyze how visitors use our website to improve load times
• Optimize our ordering system for better user experience
• Identify and fix technical issues

3.3 User Experience Personalization

• Remember your favorite menu items and dietary preferences
• Store your preferred ordering method (delivery/pickup)
• Customize content based on your location
• Provide relevant menu recommendations

3.4 Analytics and Statistics

• Understand which menu items are most popular
• Track website performance and user engagement
• Measure the effectiveness of our marketing campaigns
• Generate insights to improve our services

3.5 Marketing and Advertising

• Show you relevant advertisements on other websites
• Track the effectiveness of our promotional campaigns
• Provide personalized offers and discounts
• Retarget visitors who showed interest in our products

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Cookie Name	Provider	Purpose	Type	Duration
PHPSESSID	Punch pizza	Maintains user session and shopping cart	Session	Browser close
csrf_token	Punch pizza	Security protection against cross-site attacks	Session	Browser close
cookieConsent	Punch pizza	Stores your cookie consent preferences	Persistent	1 year
user_location	Punch pizza	Stores delivery location for order estimation	Persistent	30 days

4.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Name	Provider	Purpose	Type	Duration
_ga	Google Analytics	Distinguishes unique users and sessions	Persistent	2 years
_gid	Google Analytics	Distinguishes unique users within 24 hours	Persistent	24 hours
_gat_gtag	Google Analytics	Throttles request rate to Google Analytics	Persistent	1 minute
_utm_*	Google Analytics	Tracks campaign performance and traffic sources	Persistent	6 months

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Cookie Name	Provider	Purpose	Type	Duration
menu_preferences	Punch pizza	Stores dietary preferences and allergies	Persistent	6 months
order_history	Punch pizza	Remembers recent orders for quick reordering	Persistent	90 days
language_preference	Punch pizza	Stores preferred language setting	Persistent	1 year
delivery_method	Punch pizza	Remembers preferred delivery or pickup option	Persistent	30 days

4.4 Targeting/Marketing Cookies

These cookies are used to deliver advertisements relevant to your interests and track advertising campaign performance.

Cookie Name	Provider	Purpose	Type	Duration
_fbp	Facebook	Tracks visits for Facebook advertising	Persistent	90 days
_fbc	Facebook	Stores click IDs for Facebook conversion tracking	Persistent	90 days
fr	Facebook	Enables ad delivery and measurement	Persistent	90 days
IDE	Google DoubleClick	Measures ad performance and provides targeted ads	Persistent	1 year

5. Third-Party Cookies

We work with several trusted third-party providers who may set cookies on your device when you visit our website. These partners help us provide better services and understand our website performance.

5.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. This helps us understand how visitors use our site and improve our services. Google Analytics uses cookies to collect information such as page views, session duration, and user interactions.

Privacy Policy: https://policies.google.com/privacy

5.2 Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising campaigns and provide relevant ads to users who have visited our website. This helps us reach potential customers with targeted advertisements.

Privacy Policy: https://www.facebook.com/privacy/explanation

5.3 Google Ads

We use Google Ads for remarketing and conversion tracking. This allows us to show relevant ads to users who have visited our website and measure the effectiveness of our advertising campaigns.

Privacy Policy: https://policies.google.com/privacy

6. Cookie Duration

Cookies have different lifespans depending on their purpose and type:

6.1 Session Cookies

These cookies are deleted automatically when you close your browser. They are essential for maintaining your shopping cart and session during your visit.

6.2 Persistent Cookies

These cookies remain on your device for specific periods:

Duration	Cookie Types	Examples
1 minute	Rate limiting	_gat_gtag (Google Analytics throttling)
24 hours	Daily analytics	_gid (Google Analytics daily tracking)
30 days	User preferences	Location, delivery method preferences
90 days	Marketing & Order history	Facebook Pixel, recent orders
6 months	Functionality	Menu preferences, campaign tracking
1 year	Analytics & Marketing	Consent preferences, Google Ads
2 years	Long-term analytics	_ga (Google Analytics user identification)

7. How to Manage Cookies

You have several options to control and manage cookies on your device. Please note that disabling certain cookies may affect the functionality of our website and your user experience.

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. Here are instructions for popular browsers:

Google Chrome

Mozilla Firefox

Safari

Microsoft Edge

7.2 Opt-Out Links

You can opt out of specific tracking services using these direct links:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Google Ads: Google Ad Settings
• Facebook: Facebook Ad Preferences
• Network Advertising Initiative: NAI Opt-Out
• Digital Advertising Alliance: DAA WebChoices Tool

7.3 Our Cookie Consent Tool

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies for the full website experience
• Reject non-essential cookies while keeping necessary functionality
• Customize your preferences by category (analytics, marketing, etc.)

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by deleting your cookies and revisiting our site.

8. Consequences of Disabling Cookies

8.1 Essential Functionality Affected

• Shopping Cart: Items may not stay in your cart between pages or visits
• User Accounts: You may not be able to log in or stay logged in
• Order Process: Difficulty completing orders and payments
• Location Services: Unable to save delivery addresses or calculate delivery fees
• Security Features: Reduced protection against fraudulent activities

8.2 Enhanced Features Unavailable

• Personalization: No memory of your favorite items or dietary preferences
• Quick Reordering: Cannot access your order history for easy reordering
• Recommendations: Less relevant menu suggestions and offers
• Language/Region: Settings won't be remembered across visits

8.3 Performance Impact

• Slower page loading times due to lack of optimization data
• Repeated prompts for location and preferences
• Less efficient website performance without usage analytics

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no industry standard for how websites should respond to DNT signals.

9.1 Our Response to DNT

At this time, our website does not automatically respond to DNT browser signals. However, we provide you with multiple ways to control cookie usage through:

• Our cookie consent banner and preference center
• Browser cookie settings
• Third-party opt-out tools

9.2 Enabling DNT in Your Browser

To enable Do Not Track in your browser:

• Chrome: Settings > Privacy and security > Send a "Do not track" request
• Firefox: Settings > Privacy & Security > Send websites a "Do Not Track" signal
• Safari: Preferences > Privacy > Website tracking > Ask websites not to track me
• Edge: Settings > Privacy, search, and services > Send "Do not track" requests

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:

• Posting a notice on our website homepage
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications to registered users for major changes
• Displaying a notification banner on your next visit

10.1 Your Continued Consent

By continuing to use our website after we post any changes to this Cookie Policy, you accept and agree to the updated terms. If you do not agree with the changes, you may:

• Adjust your cookie preferences using our consent tool
• Disable cookies in your browser settings
• Stop using our website

10.2 Version History

We maintain a record of significant changes to this policy. Major updates include:

• January 2026: Initial publication of comprehensive Cookie Policy

11. Contact Us

If you have questions or concerns about this Cookie Policy or our use of cookies, please contact us:

When contacting us about cookies, please include:

• Your browser type and version
• The specific cookies you have questions about
• Details about any issues you're experiencing
• Your cookie preferences and concerns

We aim to respond to all cookie-related inquiries within 2 business days.

12. More Information

For additional information about cookies and online privacy, you may find these resources helpful:

12.1 Educational Resources

• All About Cookies: www.allaboutcookies.org
• Your Online Choices: www.youronlinechoices.com
• Cookie Central: www.cookiecentral.com

12.2 Browser Help Pages

• Google Chrome: Chrome Cookie Help
• Mozilla Firefox: Firefox Cookie Help
• Safari: Safari Cookie Help
• Microsoft Edge: Edge Cookie Help

12.3 Related Policies

This Cookie Policy works in conjunction with our other privacy-related policies:

• Privacy Policy - How we collect, use, and protect your personal information
• Terms of Service - The terms governing your use of our website and services
• Refund Policy - Information about returns and refunds