Terms of Service

1. Introduction and Acceptance

Welcome to Punch pizza ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and food delivery services (collectively, the "Services") located at pizzas-punch.click and operated by Punch pizza.

By accessing or using our Services, placing an order, or creating an account, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access or use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years old or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate, current, and complete information when creating an account
• Comply with all applicable laws and regulations

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Punch pizza, a food service business operating in United States
• "You," "Your," or "User" refers to any individual or entity using our Services
• "Services" includes our website, mobile applications, food preparation, delivery services, and related offerings
• "Content" means all information, text, images, videos, audio, software, and other materials available through our Services
• "Website" refers to pizzas-punch.click and all associated subdomains and pages
• "Order" means a request for food products or services made through our platform
• "Delivery Zone" refers to the geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for lawful purposes only, including:

• Browsing our menu and placing food orders for personal consumption
• Creating and managing your user account
• Accessing nutritional information and allergen data
• Providing feedback and reviews about our services
• Communicating with our customer service team

3.2 Prohibited Use

You agree not to:

• Use our Services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt the Services or servers connected to the Services
• Attempt to gain unauthorized access to any part of the Services
• Use automated systems or software to extract data from the Services
• Impersonate any person or entity or falsely state your affiliation with any person or entity
• Transmit any viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our staff
• Post or transmit any content that is unlawful, harmful, threatening, or offensive
• Use the Services to compete with our business or for commercial resale

4. User Accounts

4.1 Registration Requirements

To place orders and access certain features, you must create an account by providing:

• A valid email address
• A secure password
• Your full name
• A valid delivery address within our service area
• A contact phone number

4.2 Account Security

You are solely responsible for:

• Maintaining the security of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized account use
• Ensuring your account information remains accurate and up-to-date

4.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in any activity that harms our business, other users, or violates applicable laws.

5. Products and Services

5.1 Food Safety and Quality Standards

All our food products are prepared in accordance with local health department regulations and food safety standards. We maintain strict hygiene protocols and temperature controls throughout preparation, storage, and delivery.

5.2 Allergen Information and Disclaimers

We provide allergen information for our menu items to the best of our ability. However:

• Our kitchen handles common allergens including wheat, eggs, dairy, nuts, and soy
• Cross-contamination may occur despite our precautions
• Customers with severe allergies should exercise caution and inform us of their allergies when ordering
• We cannot guarantee that any menu item is completely allergen-free

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions, images, and pricing for all menu items. However:

• Actual products may vary slightly from images due to preparation methods
• Prices are subject to change without notice
• We reserve the right to modify menu items and availability
• All prices include applicable taxes unless otherwise stated

5.4 Order Acceptance and Processing

When you place an order:

• You make an offer to purchase food items at the listed prices
• We reserve the right to accept or decline your order for any reason
• Order confirmation does not guarantee acceptance
• We may contact you to verify order details or payment information

5.5 Delivery Terms and Conditions

Our delivery service includes:

• Delivery within designated zones during operating hours
• Estimated delivery times that may vary based on demand and weather
• Minimum order requirements for delivery service
• Delivery fees that vary by location and order size
• Contact-free delivery options when requested

5.6 Order Modifications and Cancellations

Order changes are subject to the following policies:

• Modifications may be requested within 5 minutes of order placement
• Cancellations are accepted before food preparation begins
• No modifications or cancellations once food preparation is underway
• Refunds for cancelled orders will be processed within 3-5 business days

5.7 Temperature-Sensitive Items

We take special care with temperature-sensitive items by:

• Using insulated bags and containers for hot and cold items
• Monitoring delivery times to maintain food quality
• Providing proper packaging to prevent spills and maintain temperature

6. Intellectual Property

6.1 Our Ownership Rights

All content on our Services, including but not limited to text, graphics, logos, images, recipes, software, and design elements, is owned by Punch pizza or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only. This license does not include the right to:

• Copy, modify, distribute, or create derivative works
• Use our trademarks or branding without permission
• Extract or use our proprietary information commercially

6.3 User Content License

By submitting reviews, photos, or other content to our Services, you grant us a worldwide, royalty-free license to use, display, and distribute such content for business purposes, including marketing and promotional activities.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, including reviews, comments, photos, and feedback. You warrant that your content:

• Is accurate and not misleading
• Does not violate any third-party rights
• Does not contain harmful or offensive material
• Complies with all applicable laws

7.2 Prohibited Content

You may not submit content that is:

• Defamatory, threatening, or harassing
• Sexually explicit or inappropriate
• Discriminatory or hate speech
• Spam or promotional material
• Copyrighted material without permission

7.3 Content Moderation

We reserve the right to review, moderate, and remove any user content that violates these Terms or is deemed inappropriate at our sole discretion.

8. Disclaimers

8.1 Service Availability

Our Services are provided "as is" and "as available." We do not warrant that:

• Services will be uninterrupted or error-free
• All menu items will always be available
• Delivery times will always meet estimates
• The Services will meet your specific requirements

8.2 Third-Party Content

We are not responsible for third-party content, links, or services that may be accessible through our Services. Such content is provided for convenience only and does not constitute our endorsement.

8.3 Professional Advice

Nutritional information and dietary suggestions provided through our Services are for informational purposes only and should not be considered professional medical or dietary advice.

9. Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability for any claims related to these Terms or our Services shall not exceed the amount you paid for the specific order giving rise to the claim.

9.2 Excluded Damages

In no event shall we be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from food allergies or dietary restrictions
• Delays in delivery due to circumstances beyond our control

9.3 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supply chain disruptions.

10. Indemnification

You agree to indemnify, defend, and hold harmless Punch pizza, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to our Services
• Your negligent or wrongful conduct

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for:

• The content or practices of third-party sites
• The privacy policies of external services
• Any damages resulting from third-party interactions
• The availability or functionality of linked sites

Your use of third-party services is governed by their respective terms and conditions.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our staff or delivery personnel
• Repeatedly place orders without payment

12.2 Termination by User

You may terminate your account at any time by contacting customer service or using account closure features in our Services.

12.3 Effect of Termination

Upon termination:

• Your right to use the Services ceases immediately
• We may delete your account and associated data
• Outstanding orders and payments remain valid
• Certain provisions of these Terms survive termination

13. Governing Law and Disputes

13.1 Applicable Law

These Terms and any disputes arising hereunder shall be governed by the laws of United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Before pursuing legal action, we encourage you to contact our customer service team to resolve any disputes. We are committed to addressing concerns promptly and fairly.

13.3 Jurisdiction and Venue

Any legal proceedings related to these Terms shall be brought exclusively in the courts of United States, and you consent to the jurisdiction of such courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect:

• Changes in our business practices
• Updates to applicable laws or regulations
• Improvements to our Services
• Enhanced user protection measures

We will provide notice of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices in our Services

Your continued use of our Services after any changes constitutes acceptance of the updated Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Punch pizza regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without restriction.

15.5 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Last Updated: January 2026

Effective Date: January 2026